Yes. We maintain the contractor's liability insurance and workman's compensation insurance on the helper.  We are not bonded.  We maintain a business (maintenance) license from the City of Jacksonville.  Since all we do is maintenance on sliding glass doors, we are adequately licensed for our trade.  The limited liability company we work under, ASGDR LLC, can be found on SUNBIZ.ORG.

No. Mason and his stepson will be the technicians coming into your home and making the necessary repairs.  Neither of us has a police record of any kind. 

The common model of business is for the experienced man to settle down and hire someone to go out and do the work.  This business owner prefers to get out and fix the doors for himself.  This results in being able to sleep like a baby and maintain profitability through a minimization of pesky warranty calls. Yes, I warrant my work. 

This door repairman has been fixing doors long enough to be able to give a fairly accurate range over the phone. We also don't have x-ray vision to know if the track has been damaged beyond just filing smoothly. This means even when we show up and inspect the door track, many times we won't know if it has to be cut out and replaced until after we have gotten the doors off and worked on it a bit.  Also, there is not enough money for door repair to make several trips.  I travel with a big, strong helper and don't send a salesman ahead, as that would just add extra fees to the repair. 

Absolutely. My old rule of thumb was that if both panels of glass are fogged, the door should be replaced.  But with the cost of new doors going stratospheric, it might be cheaper to fix. Those on the beach should look and see if electrolysis has eaten holes through the frames at the bottom where the side stile connects to the bottom roller housing. If the decay is not too bad, we may be able to piece it together and get the customer another few years out of it.  There are some doors out there that should be replaced.

Absolutely. I give a one-year warranty and have even fixed some a bit older if I thought the error could have been my fault. Being in this business for so long has forced me to run enough warranty calls to know what needs to be done the first time. These previous warranty calls I have already paid for and been educated by. Now, even with the volume of door repairs I maintain, warranty calls don't overwhelm me. On occasion, I have a customer who is offended that I am so efficient and will abuse my warranty practice—not often. You would think all people would be ecstatic to have an advanced technician come in, resolve the problem with no wasted movement, at the agreed-upon price, and give them back their day? Such is not always the case. These are usually the ones that were not there to watch us in action. So be forewarned: we are probably the most proficient repair team in any field that will ever come through your door. You may want to watch and see what 37 years of experience looks like in motion if you are into systems. I have also trained and worked with my stepson long enough that the current iteration of my door repair package is at its zenith. I am very proud of where I am professionally and the value we deliver. Glory to God.

Dirt, debris, or worn-out rollers are common causes. Cleaning the track and replacing rollers can help.

Clean the track, lubricate the rollers, and adjust or replace them if necessary.

A silicone-based lubricant works best because it repels dirt and prevents buildup. Avoid WD-40, as it can attract grime.

Costs vary based on the issue, but roller replacement typically ranges from $75 to $250, and glass replacement can be $200 to $600.